Privacy Policy
Last Updated: 14 February 2025
Information We Collect
We gather different types of information depending on how you interact with our services. Some information you provide directly, while other data we collect automatically through your use of our platform.
Personal Information You Provide
- Your name, email address, and phone number when you register for programs
- Billing details and payment information for course enrolment
- Educational background and professional experience for program placement
- Communication preferences and feedback you share with us
- Messages you send through our contact forms or support channels
Information Collected Automatically
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent, and navigation paths
- Technical data about how you access and interact with our learning platform
- Cookie data that helps us remember your preferences and settings
How We Use Your Information
The information we collect serves specific purposes related to delivering and improving our educational services. Here's what we actually do with your data:
| Purpose | How We Use It |
|---|---|
| Service Delivery | Processing enrolments, providing course access, sending program materials and updates |
| Communication | Responding to inquiries, sending important notices, sharing relevant educational content |
| Platform Improvement | Analyzing usage patterns, identifying technical issues, enhancing user experience |
| Payment Processing | Handling transactions securely, maintaining billing records, processing refunds |
| Legal Compliance | Meeting regulatory requirements, protecting our rights, preventing fraud |
Sharing and Disclosure
We don't sell your personal information. Period. But we do share certain data with trusted partners who help us run our business. Here's who gets access and why:
Payment Processors: We work with secure payment gateways to handle transactions. They receive only the information needed to process payments and maintain PCI DSS compliance standards.
Email Service Providers: Our communication platform partners help us send course updates and educational content. They're bound by strict confidentiality agreements.
Learning Management Systems: Technical partners who host our course content receive necessary data to provide you with platform access and track your progress.
Legal Obligations: We may disclose information when required by Australian law, court orders, or to protect our legal rights and those of our users.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Information
Request a copy of the personal data we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Ask us to update or fix any incorrect or incomplete information in your account.
Request Deletion
Ask us to delete your personal information, subject to certain legal exceptions and record-keeping requirements.
Restrict Processing
Request that we limit how we use your data in specific circumstances.
Object to Use
Opt out of certain types of data processing, particularly for marketing purposes.
Data Portability
Receive your data in a structured, commonly used format for transfer to another service.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe and verify your identity before processing requests.
Data Security and Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Secure server infrastructure with regular security audits
- Access controls that limit employee access to only necessary information
- Regular software updates and security patches
- Firewall protection and intrusion detection systems
Organizational Measures
- Staff training on data protection and privacy practices
- Confidentiality agreements with all employees and contractors
- Incident response procedures for potential data breaches
- Regular privacy impact assessments
While we work hard to protect your information, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention
We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of active account plus 7 years |
| Financial records | 7 years from transaction date (tax requirement) |
| Course completion records | Indefinitely for verification purposes |
| Marketing communications | Until you unsubscribe or request deletion |
| Support correspondence | 3 years from last contact |
When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer be linked to you.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and understand how you use our services.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors interact with our site
- Functional cookies: Remember your preferences and personalize your experience
- Analytics cookies: Provide insights into usage patterns and help us improve
You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies may affect website functionality and your user experience.
Third-Party Links
Our website occasionally links to external resources and partner sites. We're not responsible for the privacy practices of these third parties. When you click a link leaving our site, we recommend reviewing that site's privacy policy.
Children's Privacy
Our services are designed for adults. We don't knowingly collect personal information from anyone under 18 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.
We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Making a Complaint
If you believe we've mishandled your personal information or breached Australian privacy laws, you can lodge a complaint with us first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Questions About Privacy?
We're here to help if you have questions about this policy or how we handle your personal information.
Email: support@aurorentex.com
Phone: +61 403 209 235
Address: 1/184 Kings Rd, Mysterton QLD 4812, Australia